Sandra Garcia-Fierro is one of our Admissions Coordinators at AIU.  She is a valuable asset at our institution, because she knows how to communicate with our students and their needs. She is a very efficient Team Leader and a terrific example of what AIU stands for.

Languages:

            English: Good writing / Good conversation

            Spanish: Good writing / Good conversation

Education/ Special Training:

Education:

Atlantic International University

Honolulu, HI    2016 – in progress Doctorate/Business Management

Atlantic International University

Honolulu, HI    2015 Masters- Business Administration

Atlantic International University

Honolulu, HI    2010 – BA – Arts/Business Administration   

Certification:

CPR First Aid & AED November 2019

2006 Stratford Career Institute;

Washington D.C

Paralegal

1988    Los Angeles Community College

                Los Angeles, CA
Associates in child development

Professional Summary:

Offer outstanding team leadership. 15 years of customer service experience.  I have demonstrated the ability to effectively handle complex situations or inquiries while working within policy and procedures. You will find that I am detail oriented and able to analyze, prioritize and resolve prospective students requests or issues quickly and effectively. Provides accurate verbal translation, English & Spanish, when required.

Employment History: 

Atlantic International University                                    2006 – Present

Admission Counselor & Team Lead/ Admission Department

Advisor /Academic Department

Dietz, Gilmore & Associates- West Los Angeles, CA   2002 – 2006

Legal Assistant/Transcriber/Calendaring

Gabriel & Associates Zaks & Barnard – Glendale, CA 1995 – 2002

Supervisor Clerk/Billing Department/Calendar Clerk

Professional Skills:     

• Microsoft Office (Word, Excel & Power Point)
• Legal Solutions
• WordPerfect 8.0
• Filing/Editing
• Typing – 35+ wpm & 10-key calculator
• Telephone Skills
• Workers Compensation
• Prepare deposition setups
• Calendaring
• Bi-lingual (Spanish)
• Customer Service Skills
• Admission Counselor
• Team Leadership
• Advisor/Academic
• Payment – Collections

Employment

Skills:   

• Developed the ability to work in a fast-paced atmosphere
• Keeps customer service and the mission of the organization in mind when interacting with clients, co-workers, and others.
• Ability to follow instructions well and make decisions with no supervision
• Maintained all record-keeping procedures without error
• Effectively developed telephone communication skills and consistently meeting quotas
• Assisted attorneys with preparing exhibit packages for court appearances. Filed and served Declaration of Readiness to Proceeds and Objections of Declaration of Readiness to Proceeds on all parties
• Scheduling medical examinations for applicants
• Setting up new files as well as maintaining them
• Calendaring hearing dates for attorneys
• Preparing depositions
• Copy jobs/faxing/mailing
• Interview, training, set meetings, set personal goals on a daily basis
• Directs phone calls to proper destination or take a message as per      protocol. Collection and records payments.
• Bilingual – Fluent in English & Spanish
• Outlook
• Overlooking and Managing 13 Admission Counselors
• Caring and showing commitment to help over 180 countries.